Junior IT Assistant

The role

Sirius Minerals is seeking a Junior IT assistant to provide user support on company-supported computer applications and platforms. Supporting the wider team, the role will troubleshoot problems and advise on the appropriate action.

Key responsibilities

  • Respond to requests for technical assistance
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Log all help desk interactions
  • Administer help desk software
  • Identify and escalate situations requiring urgent attention
  • Track and route problems, requests and document resolutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

Skills, experience and attributes

  • An in-depth understanding of typical corporate software and equipment
  • Ability to work accurately under pressure and to tight deadlines
  • Good analytical and problem solving skills
  • Ability to assess each employee's IT knowledge and offer support accordingly
  • Up-to-date technical knowledge
  • Good interpersonal and customer care skills
  • Logical thinker
  • Ability to deal with difficult staff members
  • Good attention to detail including accurate record keeping

Benefits

Attractive remuneration package depending on experience

Closing date

14 December 2017

Location

Scarborough, North Yorkshire

How to apply

Please email your CV and covering letter to recruitment@siriusminerals.com.

We do not accept applications from agencies.

About us

Sirius Minerals Plc is a publicly listed company on the London Stock Exchange’s MAIN market. Through the development of its North Yorkshire polyhalite project it will become a world leading producer of multi-nutrient fertilizer.

The Project involves the construction of a state-of-the-art underground mine to enable the extraction of polyhalite – a unique multi-nutrient fertilizer – along with the necessary infrastructure both above and below ground that will be required for transport, processing and distribution.

The Company is headquartered in Scarborough, with a small London presence, and has an increasingly growing team. To work at Sirius, you must share the Company’s values and determination to reach our goals quickly, efficiently and with the highest safety standards.

Sirius Minerals is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, religion or belief.

Corporate values

Our values are central to the way we think and behave and are all of equal importance. Our objectives may evolve through each phase of the project, but our values will always remain at the heart of what we do:

Safety: Zero Harm everywhere, every time

Belief: Uncompromising belief and determination in our achieving our vision

Responsibility: Accountability for our actions and acting with integrity in our work

Ownership: It's our Company and our money

Urgency: Finding innovative, cost effective and safer ways to do things better

Team: Working together to reach our collective goals

Your information

We will process your information in accordance with our privacy policy (www.siriusminerals.com/privacy-policy/). By submitting a CV to us, you consent to us processing your data and you warrant that all data provided by you is accurate and that you are entitled to work in the UK. We may share your data with trusted third parties, including our construction contractors, Scarborough Jobmatch, Routes to Employment and other specialist recruitment agencies, but only in connection with possible recruitment with Sirius Minerals and its subsidiaries or with construction contractors working on the Project. If you do not wish us to share your information with third parties, please let us know when you email us

Junior IT Assistant

Location: Scarborough, North Yorkshire
Closing date for applications: 14/12/2017

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